Customer Success Manager DACH

As Virtuagym keeps on growing, we are now looking for a full-time German-speaking Customer Success Manager (post-sale) to join our team in our efforts to make the world a healthier and happier place. 

This is a remote position in Turkey, where you will be working for our office based in Amsterdam, The Netherlands. You will be hired remotely through the Turkish entity of our global employment partner.

What the role looks like

As our Customer Success Manager focused on the DACH & International region you are responsible for relationship management of several of our most important accounts, such as large-scale gym chains operating on an international level. You will add to the process of engaging and motivating our key customers to use our software and retaining our customer base every day. You will be proactively engaging with our customer base and analyzing activities to improve the experience, expand their usage, and keep them satisfied with Virtuagym.

You'll be joining an agile team: after the daily stand-up, you'll tackle your daily priority list. On your agenda for the day is a catch-up with one of your accounts to align on the next steps in the implementation of their own app, built by our Product Development team. After a great call you'll move on to speaking with a Product Manager to discuss newly launched exciting features for your accounts. Next on the agenda is an onboarding call for a recent addition to your account portfolio and you'll wrap up the day by planning the upcoming review meetings.

Some of your key tasks as a Customer Success Manager

• Develop a trusted advisor relationship with customers helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle.

• Manage the onboarding process, training and implementation.

• Maintain an in-depth understanding of our product and speak with customers about the most relevant features or functionalities for their specific requirements.

• Act as a product champion, driving adoption by being a true expert and advisor.

• Proactively engage with your customers to identify expansion opportunities.

• Increase renewals and reduce churn by early identification, escalation, and mitigation of risks.

• Be the voice of the customers by collecting and managing feedback/requests, NPS improvement, and analyzing reviews.

What you will bring to the team

• 3+ years in Customer Success or Account Management managing a portfolio of customers;

• Business fluency in German and English, both written and spoken, an additional language (Dutch, Spanish, French) would be a huge plus;

• Proven ability to establish yourself as a trusted advisor with customer stakeholders to drive business outcomes;

• Ability to build collaborative relationships internally across product, sales, support and marketing to facilitate a seamless customer experience;

• Strong project management skills, and comfortable with steering projects in a fast-changing environment;

• Proactive self-starter with a can-do mentality;
  

• You are living in Turkey.

Even better if you...

• Have worked in a SaaS organisation

• Love the fitness industry
  

Important note: please do apply if you meet 70%+ of the criteria. At Virtuagym we hire great people, not just resumes. If you can't check off a few requirements but are a fast learner, we’d love to hear from you!

Here’s why you should join our team!

Benefits:

🌎 Remote working from Turkey, where you will be working for our office based in Amsterdam, the Netherlands;
🌴 14 paid vacation days per year (based on a full-time contract);

💻 We provide your home office set-up and hardware;

💪 The Virtuagym Health Program: access to video-on-demand workouts and meditation through the VG platform and company-wide health & fitness challenges;

✈ Work from abroad (within Europe) for up to 12 weeks a year with a maximum of 4 consecutive weeks;

💬 Unlimited access to on-demand coaching with psychologists via chat, phone, or video call through the platform OpenUp.

Cultural perks:

📈 Many opportunities for personal and professional growth within the company;

😎 A fun, healthy, and international work environment made up of over 35+ nationalities;

🗣 We believe in a flat hierarchy with room to take ownership: your voice will be truly heard;

🎉 Awesome company events such as New Year's dinners, Summer outings, ski trips, etc.

About Virtuagym
Virtuagym is a leading and fast-growing innovator in the digital health and fitness domain, offering a Software as a Service solution and multiple native apps to users worldwide. We offer coaching and management solutions for trainers, studios, clubs and corporate wellness, all with the vision to make the world a healthier and happier place.

Virtuagym is an ambitious, passionate and multicultural team of talented people who want to create a healthier world for all. We believe in teamwork, challenging each other, being bold and adventurous, working lean, taking care of each other and sharing success. As a scale-up, we embrace our diversity, international character and our flat hierarchy that promotes great freedom, taking ownership and making a true impact. Our talented staff of 200+ employees are based out of two locations: Amsterdam, NL, and Medellin, CO.

Every day with us will be an opportunity to cultivate and evolve your personal and professional skills, as well as to make a significant impact on a global scale. At Virtuagym everyone can grow, whatever background you bring with you. We are not just colleagues, we are friends, willing to help and support each other. By joining us, you become a part of a joyful and energetic team.

Ready to join us?
Please do not hesitate to apply by clicking the ‘Apply for this Job’ button below! We look forward to receiving your CV and cover letter in English. We will get back to your application within 10 working days.

For any questions on the vacancy, please get in touch with the recruitment team at recruitment@virtuagym.com.

* Please note that we do not collaborate with third parties to fill this vacancy, so third parties are kindly asked not to contact us about this role.